IVR is widely known as the automated call attendant system which interacts with the caller with a good quality of pre-recorded voice and allows the caller to key their requirement to get proper information from a pre-defined database. The requirement input can be received through the DTMF key phones also through any mobile telephone devices. The service can be provided round the clock non-stop, with out any manual operators.

In the competitive world all industries are turning to IVR to provide 24 hours service support to their customers and also to cut short their costing on the man powers just for attending the telephone calls. IVR also helps for the industries not to miss the customer’s valuable queries.

Tricom have developed various customized, user friendly and flexible applications in the IVR platform. The various applications for the corporates are listed as below:

Features:
	Customer Complaint Handling System
	Information Sharing System
	Auto attend & Call transfer System
	Auto Answering System with Caller’s Voice Recording
	Automated Order Booking System for Pizza shops, Hotels, Gas Agencies, etc.,
	Status information System
	Message broadcasting System
	Call Dialed out system (Out Bound) to the Customer from a Pre-defined Database.